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History----Since 1999, Wah Hing Tech Co is one of the leading suppliers for cartridges in china. With ISO 9001 certified, our main components are from high quality suppliers oversea like Japan and Korean，which ensure our cartridges have high quality guarantee. Our pricing policy is at medium to low level, so as to make sure customers will have their profit margins at the utmost level. Defect rates & Replacement goods policy----our Epson and Canon compatibles are less than 0.05%, black HP, Lexmark, and toners are less than 2%, color HP, Lexmark and toners are less than 3%. If any bad goods happen, we carry on one to one exchange policy, to replace them one to one for customers in next order delivery. Warrantee period & Payment terms----one year since the date of production, but goods are promised in good condition at least for 2 years. The payment terms in our company are 100% TT in advance, or 30% down payment plus 70% full payment before shipment. Irrevocable L/C at sight is welcome if order over 20,000 USD. Production will start after you fax or scan us the TT copy of payment. Sample policy----normally sample order has MOQ requirement of 2 pcs per model. For Epson, Canon compatibles and refill ink samples, we can send one set each to customer for free testing, but customer him/herself must bear with the delivery costs. For HP, Lexmark, toners and all any other products we will have sample charges for it.